Terms of service

Terms and conditions

  • GENERAL INFORMATIONS
  • CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE CONDITIONS OF SALE
  • TREATMENT OF PERSONAL DATA
  • OBLIGATION OF THE CUSTOMER
  • DEFINITION OF THE ORDER
  • PURCHASE METHOD
  • PAYMENT
  • DELIVERY OF PRODUCTS
  • GUARANTEE OF CONFORMITY AND DEFECTIVE PRODUCTS
  • RIGHT OF WITHDRAWAL
  • METHOD FOR EXERCISING THE RIGHT OF WITHDRAWAL
  • EXPRESS TERMINATION CLAUSE
  • COMPLAINTS
  • APPLICABLE LAW AND JURISDICTION
  • REFERENCE

GENERAL INFORMATIONS

These General Terms and Conditions of Sale concern the purchase of OIKOS products remotely via the telematic network on the website www.Oikos.com, belonging to OIKOS S.R.L., with registered office in Piazza Donatello, 2 Florence. Each purchase transaction will be governed by the provisions of Legislative Decree 185/99, Legislative Decree. 206/05; the information aimed at the conclusion of the contract will be subject to art. 12 of the Legislative Decree. 70/03 and, as regards the protection of confidentiality, it will be subject to the legislation referred to in Legislative Decree 196/03.

CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

Contracts for the sale of products on the website www.oikospack.it are considered concluded when the purchase order placed by the customer is received from Oikos S.r.l. and the latter accepts it. Oikos S.r.l. will promptly send the customer a receipt of the purchase order made by the customer.

The customer, by sending his purchase order electronically, declares to have read and accepted these general terms and conditions and undertakes to observe and respect them in his relations with Oikos S.r.l ..

TREATMENT OF PERSONAL DATA

Oikos S.r.l. pursuant to art. 13 of Legislative Decree 196/2003 informs that the personal and fiscal data acquired also verbally in reference to the commercial relationships established, provided directly by the interested parties, or otherwise acquired in the context of the company's activity, will be processed in compliance with the aforementioned legislation , including the confidentiality obligations established by them

In relation to the aforementioned, the rights referred to in Article 7 of Legislative Decree 196/2003.

OBLIGATIONS OF THE CUSTOMER

Before submitting their purchase order, the Customer is required to carefully read these general conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance.

Finally, the Customer is required, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and accepted during the contract conclusion phase.

DEFINITION OF THE ORDER

By sending the online order, the Customer transmits to Oikos S.r.l. a proposal to purchase the product and / or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale.

Oikos S.r.l. will notify the Customer of the acceptance and confirmation of the order.

In particular, Oikos S.r.l. will not accept orders:

  • if the material, at the time of the order, was not available in stock and / or
  • if the Customer cannot or does not want to pay using credit cards (Paypal) or bank transfer.

You can place an order either through the site www.oikospack.it at the prices and conditions set out in himself or by phone at 0583396204.

PURCHASE METHOD

The customer purchases the product, the characteristics of which are illustrated online in the relative descriptive and technical sheets, at the price indicated therein excluding VAT, transport costs included. Before submitting the purchase order, the unit cost of each selected product and the total cost in case of purchase of multiple products are summarized.

Once the purchase order has been submitted, the customer will receive from Oikos S.r.l. an e-mail message confirming receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price, applicable taxes and means of payment and containing a reference to the general conditions of contract and information about the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site. Following the approval of the Law Decree of 4 July 2006 no. 223 "maneuver bis" Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which entered into force on 12 August 2006, which reinstates the obligation to communicate the list of customers and suppliers in the event of an issue invoice, and of Law Decree 78 of 31 May 2010 converted into Law 122 of 30 July 2010, imposes the need to ask customers to communicate VAT NUMBER and TAX CODE in the appropriate fields on the site.

PAYMENT

The customer can make the payment due by choosing one of the following methods listed.

  • Payment by credit card: In the event that the consumer intends to pay by credit card, he can use the payment procedure with PayPal, suitable for ensuring the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is referred to the website www.paypal.com.
  • Payment by bank transfer: Payment by bank transfer can be made using the following details:

- IBAN: IT79J0303212602010000372504

- Header: Oikos S.r.l.

In the event that the payment is made by bank transfer, the purchased goods will be sent in the manner indicated in the following paragraph "Delivery of the Products", to the address indicated by the customer upon receipt of the credit, therefore on average within two / five days after making the transfer (the timing varies depending on the credit institution used). To facilitate the process, a payment receipt may be sent together with your order number by e-mail to: info@oikospack.it

DELIVERY OF PRODUCTS

The purchased good, together with the relevant invoice, is delivered by courier to the address specified by the Customer at the time of the online order. Any specific needs must be proposed by the customer to Oikos S.r.l ..

Oikos Srl uses express couriers for the delivery of ordered goods.

If the goods are not received within 7 working days from the order, we ask you to contact us by phone or email.

In case of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender (Oikos S.r.l.), where they will remain available for collection at the customer's expense.

GUARANTEE OF CONFORMITY AND DEFECTIVE PRODUCTS

The products purchased on the website www.oikospack.it are subject to the regulations on the sale of consumer goods. The delivered products comply with the characteristics illustrated on-line in the relative descriptive and technical sheets.

Oikos S.r.l. is liable to the customer for any lack of conformity existing at the time of delivery of the goods.

If the packaging is damaged, the customer is required to affix the reserve on the delivery note, until the inspection of the goods contained is successful.

In this case, immediately notify Oikos Srl, by telephone, fax or email.

The goods accepted without reservations will be considered intact and in perfect condition.

RIGHT OF WITHDRAWAL

The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with Oikos S.r.l., without any penalty and without specifying the reason, within 14 (fourteen) days from receipt of the goods.

The right of withdrawal is recognized by the consumer in relation to any goods purchased by him on the website www.oikospack.it.

METHOD FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL

The right of withdrawal is exercised by sending, within the aforementioned deadline, a written communication to Oikos S.r.l. in one of the following ways:

- registered letter with acknowledgment of receipt a

Oikos S.r.l.

Piazza Donatello, 2

Florence (FI) 50132

- e-mail to info@oikospack.it

If the goods have been delivered, the customer is required to return it to Oikos S.r.l. within the term of 15 (fifteen) working days from the date of delivery of the goods.

The asset must be returned to Oikos S.r.l. complete with everything originally delivered to the customer, as well as packed in its original packaging. The returned product must be accompanied by a copy of the electronic receipt of the order. The costs of returning the goods to Oikos S.r.l. are the responsibility of the customer.

If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, Oikos S.r.l. is required to reimburse the sums paid by the customer.

In particular, Oikos S.r.l. will proceed free of charge to the transmission of the re-credit order relating to the cost of the goods shipped within 30 (thirty) days from the date on which it became aware of the customer's exercise of the right of withdrawal. This operation will be carried out through the credit card issuing institution of the credit card used for payment or by crediting the sum to the bank account indicated by the customer.

Oikos S.r.l. has the right to reject any product returned with methods other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or the methods and times indicated for the communication of the exercise of the right of withdrawal.

EXPRESS TERMINATION CLAUSE

In the event of total or partial non-payment of the purchase price of the Oikos S.r.l. reserves the right to declare pursuant to and for the purposes of art. 1456 of the civil code terminated this contract by sending a written communication to the customer's electronic address.

COMPLAINTS

For any complaint or clarification, the customer must contact the number 0583396204 or the e-mail address: info@oikospack.it

The customer will be contacted for clarification within 3 (three) working days from the request.

APPLICABLE LAW AND JURISDICTION

This contract is regulated by the Italian law. The exclusive jurisdiction and forum for any legal action brought by the Purchaser under this warranty or any further legal guarantees will be the Court of Florence. In the event of victory by Oikos S.r.l. in any legal action, the plaintiff must reimburse Oikos S.r.l. expenses, including lawyers' fees and court fees, incurred by Oikos S.r.l. for their own defense.

REFERENCE

Although not expressly provided for in this contract, the rules of Italian law in force apply.